Hi Tracy, We ordered a personalised bootbag last week and I just wanted to thank you. It arrivent quickly and as with all the other items we have ordered from you the quality is great. Amy still has the personalised hold-all we ordered two years ago complete with diamanté gems that she uses every day for school. In the meantime my son and I have been through countless bags in the same space of time. You are my go to website for pony gifts and i tell everyone looking for a pony gift, especially if it's personalised to go to you. At a time when so much you order online turns out to be well below par I know we can always count on you for great quality and great service. Thank you , Katie Buckland x